General
Accommodation
Touring and Camping
Food, Drink & Shop
Leisure Facilities
Activities & Entertainment
Pets
If you the check in pod and booking office is closed, please head to the main building where you can either check in at Guest Services before 8pm or the Bar after 8pm.
Should your emergency be or an urgent nature, please dial 999 to contact the emergency services. Someone is available on site though 24 hours a day. Guest Services are available to assist from 8am-8pm Outside of these hours please ask for the Duty Manager at the bar or when Forest Point is closed, contact the Night Manager on 01594 809674.
You can drive around the site to your unit, but you must comply with the 5mph speed limits. Vehicles are brought into the holiday park at your own risk, and we are not responsible for loss of damage of vehicles.
Accommodation, Glamping and Pitches have one allocated parking bay per unit. Any additional vehicles will be required to be parked in our overflow car park.
We have Wi-Fi across all areas of the park which is free for our onsite guests to use.
Yes, but we ask that you book the delivery for a time when you are sure you will be on site and in the same name as your reservations and give the supermarket your accommodation number when ordering. You can call us directly to check what your accommodation number will be.
We have an EV charger onsite located on the side of the booking office. Charges apply but can be accessed. The charger is managed by Fuuse and it may be beneficial to download the app and register in advance
Whitemead has a bike hire shop onsite, this in not open daily and needs to be pre-booked in advance via the website.
We have a ‘Family Cycle Trail’ that can be found opposite the sites entrance. This trail is 10 miles long.
We have two emergency phones onsite, outside the booking office and outside the main building.
Yes, there is one located outside the main building doors.
We have two laundry rooms onsite in both toilet blocks for an extra fee. You will need change to use these facilities. You will be required to have change to use these.
We do allow Barbeques on site and are available to be purchased from the onsite shop. All barbeques needs to have a stand so they are off the floor and cannot be used on any wooden or decking areas.
Mobile signal at Whitemead has massively improved however can be a bit patchy on certain networks. The best signal on the park at the moment is EE.
We have our own onsite shop which is open 8am-8pm daily. Alternatively, there are two towns locally within easy driving distance. Lydney and Coleford are both approx. 5 miles away from Whitemead. Both towns have a Lidl but Lydney also has a Tesco and Coleford a Co-op.
We do not have any cash machines onsite. The closest machine would be in Coleford at Tesco Express. Alternatively, there is a post office in the village of Parkend where you can withdraw cash. Remember you will require cash if you are wanting to play Bingo.
There are many local attractions around the site including; Go Ape, Perrygrove Railway, Clearwell Caves, Dean Forest Railway, Dean Heritage Centre, Puzzlewood and many woodland walks.
We do all we can to ensure you enjoy your holiday but sometimes things may go wrong. If this happens, please inform Guest Services straight away.
Here at Whitemead we have our ‘Promise of Fair Play Policy.’ Detailing our promise to guests
If you are not happy with any aspect of your stay and wish us to rectify the matter, please tell the Duty Manager. An attempt will always be made to put right any matter that you raise. If this is not possible, then you will be given an explanation. Whatever the outcome, we hope that you will still complete the feedback form. Should you have an issue that you do not want rectified immediately but that you want us to be aware of then please do so via the comment form. If you’re not satisfied with the way in which you have been treated whilst staying in a Boundless Breaks property, then please contact customer relations at customer.relations@boundless.co.uk
Check in time is 3pm for all accommodation and glamping pods, however you are more than welcome to arrive from 12pm and make use of the facilities onsite.
Check out is 10am, please bear in mind your keycards will stop working after 10am on day of departure.
Bed linen and towels are included in Apartments, Log Cabins and Woodland Lodges. Bed linen is provided in Glamping Pods, but you will need to bring your own towels or alternatively order a towel pack when booking. Towels provided are only for use in the accommodation and so you will be required to bring your own for the swimming pool.
All our accommodation is self-catering.
We supply a complimentary toilet roll in each bathroom to get you started. You can either bring extras or purchase supplies in our onsite shop.
On arrival we supply you with complimentary washing up liquid, sponge and tea towel but you will may want to bring any extras.
Yes, all crockery and cutlery are supplied.
We do supply complimentary tablets to get you started in the accommodation with dishwashers but you want to bring extras or purchase some from our onsite shop.
All accommodation apart from glamping pods have an iron and ironing board.
We do not allow fire pits or open fires fuelled by wood for safety reasons.
Yes, the hot tubs get checked regularly throughout the day to monitor water and chemical levels.
Please don’t use any glasses in or near the hot tub. Any broken glass found in the vicinity of the tub will result in the tub needing to be fully drained to check for glass and be out of action for a significant amount of time. Please use plastic glasses instead.
Don’t immerse your head or swallow the water- this can increase the risk of infection.
Please don’t add anything to the hot tub, this will affect the water quality and filter system.
All users of the hot tub must be over 8 years and above. Please ensure children are always supervised and all rules are followed.
We want everyone to enjoy themselves but please respect your neighbours- keeping any music to a minimum. Shouting or screaming outside will not be tolerated and Whitemead has a strict noise cut off at 11pm.
Details of how to operate and use the tub correctly are provided but should you need any additional assistance, please contact Guest Services between the hours of 8am-8pm and a member of the team will be able to assist you.
Anything after 8pm will have to wait until the morning.
Check in time is 2pm for touring and camping pitches. Due to access restrictions please do not arrive early unless you have booked an early check in.
Check out on pitches is 11am, however if the pitch is available you can book a late check out until 6pm for half the cost of the nightly rate.
All pitches have 16amp electrical hook ups. You must have at 25-metre cable, you can hire extensions from Guest Services if you are short. We do not allow Y splitters.
Only one car is allowed on a pitch, any additional must go to the overflow car park.
Small tents or gazebos may be erected in place of an awning, but both are not permitted together. Please see the pitching instructions
We do not allow fire pits or open fires for obvious safety reasons.
Are onsite shop stocks a full range of Calor gas and camping gaz bottles. If you need to exchange your empty bottle, then please head to the shop.
No, but there are multiple water points around the area to fill up with water.
Yes, we have a dedicated service point where you can fill up with water and empty your drains. This is located near ‘The Mead’ at the washing up pod.
We have gravel hardstanding pitches for motorhomes and caravans, pea gravel pitches for tents and motorhomes and grass tent pitches.
Yes, located amongst the pitches we have both. Please check the site map to find the locations.
The main building is open from 8am every day. Food is served from breakfast at 8am-11:30am and main menu 12pm-9pm. The onsite shop and guest services is open 8am-8pm every day.
Foresters Bar does not take reservations, just find a table and order at the bar with your table number.
Yes, we have a take away menu. This can be ordered at any till or online.
The pool, sauna, steam room, spas and gym are all open from 8am-8pm daily. (8am-9am & 7pm-8pm adults only.)
Children under the age of 11 must always have an adult in the swimming pool with them. All children from the age of 0-3 years must be accompanied in the pool by a responsible adult on a ratio of 1 adult to 1 child. All children aged 4-10 must be accompanied in the pool by a responsible adult on a ratio of 1 adult to 2 children.
Our swimming pool has unisex changing rooms with plenty of cubicles, toilets and baby changers. These are also lockers available and showers are available on poolside.
Adventure golf is open daily from 10am-8pm, no pre-booking required, tickets can be purchased from Guest Services.
We have a junior playground and infant playground onsite.
During off peak periods The Venue is open for entertainment every Saturday night and Foresters Bar has a quiz night every Tuesday and Sunday. During the school holidays and half term, The Venue is open every night for entertainment.
Activites can be booked by calling Guest Services on 01594 560400 option 3. Activity programmes are available to view and download online
Pets are welcome on any of our touring and camping pitches but we only accept pets in specific pet friendly accommodation units at an additional charge. Unfortunately, we cannot accept any dogs included in the dangerous dog act. Any pets found to be occupying a pet-free unit will incur a charge. Pets are allowed to stay unsupervised as long as they are housetrained and won’t have any accidents.
Pets are not allowed inside the public buildings with the exception of service dogs and we recommend bringing proof of certification. Dogs are allowed on the terrace where we have an outdoor dining area as well as in ‘The Wild Boar’ our pet friendly coffee shop.
Dogs need to be on a lead at all times when on site but access to the woodland is available directly from site. We do have an onsite dog agility park located near the meadow for dogs to run around and exercise off their lead.
This is located to the east of the park between the meadow and the mead. It is a gated fenced off area with agility equipment where dogs can exercise off the lead.
Yes, at the side of the top toilet block, near the wash up area we have a specific shower area for dogs with warm running water.
Whitemead Forest Park, Parkend, Lydney, Gloucestershire,
GL15 4LA
03301 230374
Open daily 9am-6pm
