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COVID-19 (Coronavirus)

Roadmap

Provisional dates for reopening subject to change based on government advice.
*Based on Phase 2 dates for reopening
**Based on Phase 3 dates for reopening
***Our Mega Pods are available to book, please note that the shower block facilitates will remain closed until 17th May

12 April 2021

We’re open and ready to welcome you back.

We will be operating in line with government guidance. Please familiarise yourself with these guidelines before you travel to ensure the safety of everyone in your party as well as those on site.

In line with the government roadmap, some of our accommodation types and facilities will remain closed until at least 17 May. Please take a look at the list below to find out which of our facilities and accommodation types are currently available.

All 2021 bookings will be covered by our book with confidence guarantee >

We thank all our members and guests for their continued patience during this challenging time. For information and guidance from the government, please visit the links below:

Take care of yourself and those around you.

The Whitemead team

Apartments, log cabins and woodland lodges

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Will be open from 12 April* Self-contained – households only

Glamping

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Mega Pod X & Mega Pod XL – will be open from 12 April*

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Mega Pods – will be open from 12 April***

Caravans and Motorhomes

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Will be open from 12 April* for self-sufficient caravans only

Restrictions apply;
Water & chemical disposable points open

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All toilet, shower, washroom and washing-up facilities will remain closed until 17 May**

Camping

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Will remain closed until 17 May**

Laundry Facilities

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Will remain closed until 17 May**

Shop

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Will be open from 12 April*

Play Areas

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Junior area will be open from 12 April*

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Infant play area will be temporarily closed due to our patio refurbishment project

Food & Beverage

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Takeaway food and drinks will be available 5 – 9pm from 12 April*

We will have a new online ordering system in place.

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Indoor dining and drinking will resume on 17 May**

Escape Leisure Club

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To remain closed until further notice

Swimming pool, sauna, steam room and hot tubs

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Will be open from 17 May**

Restrictions apply;

  • Limited capacity
  • Open to residents only
  • Pre-booked sessions
  • 45-minute sessions, must be booked seven days in advance
  • Arrive ‘beach ready’
  • No washroom facilities available

Gym

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Will be open from 17 May**

Restrictions apply;

  • Limited capacity
  • Open to residents only
  • Pre-booked sessions
  • 45-minute sessions, must be booked seven days in advance
  • Arrive ‘gym ready’
  • No washroom facilities available

Activities and entertainment

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We will be reviewing this after 17 May**

Patio Area

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Closed for refurbishment until summer holidays. Plans for this area will allow more space for outdoor seating and dining, and will be complete with new canopies creating a shaded area as well as an area for those with dogs to enjoy. There will also be an area for outdoor entertainment and a new outdoor food and beverage kiosk which we are hoping to open as soon as restrictions allow

Cleaning and safety

We’re focusing on two key aspects of safety to combat the COVID-19 pandemic – improved hygiene and social distancing. We want to reassure our guests and our team that we’ve taken every measure possible to help keep everyone safe, while not losing sight of what we love to do every day.

Hand sanitiser is available around the park in high-risk areas, and at points where hand washing is not practical.

  • We’ve increased cleaning around ‘touch points’ such as doors, handles, switches etc and our housekeeping team are working hard to ensure all areas are kept clean and regularly sanitised.
  • Increased regular hand washing has become the norm and our team are all adhering to this before, during and after their shifts.
  • Social-distancing restrictions will need be complied with and signs to this effect have been installed in all our public buildings. We ask that all guests are respectful to others during their stay and make sure they keep to recommended social guidelines.
  • We ask guests to wear a mask or face covering when entering any of our public buildings in line with government advice.

Are you looking to book a break with us in the future?

BOOK WITH CONFIDENCE GUARANTEE

Book your next holiday with us safe in the knowledge that, if the date needs to change, you can move it for free.

These extraordinary circumstances make it difficult to commit to future holiday plans, but that doesn’t have to stop us looking forward to when we can go on holiday again. Our book with confidence guarantee means that if you’d like to plan your next holiday, we’ll hold the date for you. If things change in the meantime, such as needing to self isolate or a localised lock down and you need to change it, we’ll hold your deposit or move your break free of charge. However if we need to close due to a local or national lockdown we will provide you with the additional options of holding the price of your booking as credit on your account or a full refund.

Terms and conditions: Bookings are free to change up to 14 days before arrival. Offer is valid on all 2021 bookings and can be moved to an alternative date up to 12 months after the original stay date. If the price of your new booking is higher, you will need to pay the difference. If the new price is lower, we will refund the difference. If something unforeseen occurs – such as a requirement to self-isolate or a localised lockdown – we will extend our book with confidence guarantee right up until the day of your arrival. If we close due to a local or national lockdown, we’ll provide you with the additional options (where they were not already available) of holding the price of your booking as credit on your account or a full refund. If the new price is lower and you have booked to stay at Whitemead or our cottages we will refund the difference. Offer excludes camping and caravanning at Whitemead.

WHERE CAN I RECEIVE MORE INFORMATION ABOUT COVID-19 (CORONAVIRUS)?

We would advise you to check the GOV.UK website for the most up to date information. https://www.gov.uk/guidance/coronavirus-covid-19-information-for-the-public

Explore the Whitemead Forest Park site plan   Download pdf