COVID-19 (Coronavirus)

Facilities

We’re currently able to offer our guests the following:

• Self-contained, self-catering accommodation
• Takeaway food and drinks service
• Limited socially distanced restaurant (table service only)
• Outdoor children’s play areas
• Pre-bookable hamper service
• Fully stocked on-site shop
• Direct access to forest walks and cycle routes
• Virtual and socially distanced guest query service to answer all your questions
• Shower-block facilities with very strict social-distancing measures in place
• On-site beauty salon, The Fern Beauty & Spa.

However, our indoor children’s play areas are remaining closed and there are no on-site activities or evening entertainment. These facilities will stay closed until we are 100 per cent satisfied that it’s safe to open these to our guests.

As government guidance and restrictions in this area remain unchanged, and with regional lockdowns and virus cases on the rise, we have made the decision to extend the closure of our swimming pool and other leisure facilities. With the safety of our guests in mind, we’re taking a cautious approach over the reopening of our swimming pool and we will only reopen our facilities when we’re completely satisfied we can operate safely and to a level of service that fully satisfies our guests’ expectations. This includes making sure we’re able to provide access to our leisure facilities to all our on-site guests for a reasonable amount of time during their stay, which is something we’re currently unable to do.

Due to the reduced facilities we will unfortunately be unable to accommodate day guests for the time being.

Cleaning and safety

We’re focusing on two key aspects of safety to combat the COVID-19 pandemic – improved hygiene and social distancing. We want to reassure our guests and our team that we’ve taken every measure possible to help keep everyone safe, while not losing sight of what we love to do every day.

• Hand sanitiser is available around the park in high-risk areas, and at points where hand washing is not practical.
• We’ve increased cleaning around ‘touch points’ such as doors, handles, switches etc and our housekeeping team are working hard to ensure all areas are kept clean and regularly sanitised.
• Increased regular hand washing has become the norm and our team are all adhering to this before, during and after their shifts.
• Social-distancing restrictions will need be complied with and signs to this effect have been installed in all our public buildings. We ask that all guests are respectful to others during their stay and make sure they keep to recommended social guidelines.
• We ask guests to wear a mask or face covering when entering any of our public buildings in line with government advice.
• All areas of the park underwent a thorough deep-clean before reopening, cleaning schedules have been rewritten and sanitiser stations have been installed.

Eating and drinking

• Our shop is open every day with extended opening hours.
• We’ve increased the range of products we stock in our shop and expanded our range of fresh offerings.
• We’ve improved our welcome hampers – these are available to book and will be sanitised, ready and waiting in your accommodation for your arrival.
• Our takeaway food service has been extended and is available every day from 8.30am, from breakfast through lunchtime and into the evening.
• We’re still offering takeaway tea and coffee, plus sandwiches, cakes and salads – these are all available to grab and go from the counter.
• We are able to offer a limited socially distanced restaurant(table service only).

As announced by the government, from Thursday 24 September hospitality venues including bars and restaurants will need to close by 10pm. As a result, the opening times of our Foresters Bar and Restaurant will be from 8.30am – 10pm, with last orders being called at 9.30pm. We will also only be offering table service until further notice. Please keep an eye on this page for the most up-to-date information.

We thank you for your patience and understanding during this time.

Please call us on 03301 230374 if you have any questions