15th July 2021
Monday 19 July brings to an end the legal
restrictions relating to the pandemic. However, with the virus still living among us and infections
continuing to rise, we still need to continue to act responsibly to protect our guests and our
team.
We’ve found that the way we’ve been operating
over the past year has enabled us to keep everyone safe and reassure our guests that their safety is of
the upmost importance. With this in mind, we will continue to reopen in a cautious manner.
This means that, from 19 July, sanitisation
stations, screens at tills, a reduction in indoor dining capacity and dedicated queueing systems will
remain in place. In addition to this we’ve significantly improved our outdoor areas, including creating
a new terrace for dining and drinking. Where possible, we’ll be using the new terrace and other outdoor
spaces to offer entertainment and activities. With regard to the swimming pool, we will continue to
operate general swimming sessions only and will continue to run at a slightly reduced capacity. We will
reopen the changing rooms for guests to use but do still encourage guests to come pool-ready. Due
to reduced capacity in the pool we will therefore continue to operate for our holiday guests
only.
We’ll be reviewing all these additional measures
on a regular basis, taking into consideration any further guidance, management observation and feedback
from our guests. We’re conscious that the removal of all restrictions brings with it a period of
uncertainty, so we do ask that our team and guests are respected at all times.
We hope these small but important changes will
continue to reinforce our commitment to keeping our guests and team safe. In addition, we’re still
offering our ‘book with
confidence guarantee’, so you can amend or cancel your booking at no extra cost.
We thank all our members and guests for their continued patience during this
challenging time. For
information and guidance from the government, please visit the links below:
Take care of yourself and those around you.
The Whitemead team
Are you looking to book a break with us in the future?
Book your next holiday with us safe in the knowledge that, if the date needs to change, you can move
it for free.
These extraordinary circumstances make it difficult to commit to future holiday plans, but that
doesn’t have to stop us looking forward to when we can go on holiday again. Our book with confidence
guarantee means that if you’d like to plan your next holiday, we’ll hold the date for you. If things
change in the meantime, such as needing to self isolate or a localised lock down and you need to
change it, we’ll hold your deposit or move your break free of charge. However if we need to close
due to a local or national lockdown we will provide you with the additional options of holding the
price of your booking as credit on your account or a full refund.
Terms and conditions: Bookings are free to change up to 14 days before arrival. Offer is valid on all
2021 bookings and can be moved to an alternative date up to 12 months after the original stay date. If
the price of your new booking is higher, you will need to pay the difference. If the new price is lower,
we will refund the difference. If something unforeseen occurs – such as a requirement to self-isolate or
a localised lockdown – we will extend our book with confidence guarantee right up until the day of your
arrival. If we close due to a local or national lockdown, we’ll provide you with the additional options
(where they were not already available) of holding the price of your booking as credit on your account
or a full refund. If the new price is lower and you have booked to stay at
Whitemead or our cottages we will refund the difference. *Book with confidence guarantee exclude Groupon
bookings.
