Frequently Asked Questions
A few of our most frequently asked questions are answered below, please do not hesitate to contact us if there is anything else we can help you with.
Q. What time can we check in at Whitemead Forest Park?
For Caravan and Camping pitches you are invited to check in from 2pm
Accommodation & Glamping pods you can check in from 3pm.
Due to covid-19 we ask that you don't arrive to site any earlier than 1 hour before your check in time.
Q. What time do we need to check out by on our departure date?
If you are using a caravan or camping pitch, you are asked to check out by 11am on your departure date.
For accommodation & Glamping pods your check out is at 10am. On your departure date.
Q. What deposit do I have to pay?
The deposit amount is 25% of the booking. The full balance is payable six weeks before your arrival date. Please note deposits are non-refundable.
Q. Are pets allowed to stay at Whitemead?
Yes, pets are allowed at Whitemead in caravans and certain types of accommodation. There is an additional charge and notification of their attendance must be made at time of booking.
For camping, dogs are permitted to a maximum of two per pitch. There is no extra charge for the first dog, however a daily charge for the second applies.
Q. Do you have pet-free lodges?
We do have pet free accommodation the following are pet free
- First floor apartments
- Selected number of ground floor apartments
- Deluxe / Deluxe plus log cabins.
We advise you check when booking.
Q. Do you have cots and high chairs available?
Yes, cots and high chairs are available and are charged at £3 per night, simply request them when making your booking.
Please note we do not provide linen for cots.
Q. Do mobile phones work at Whitemead?
Everyone asks if they'll get a decent signal at Whitemead, we have to admit it can be a bit patchy, and not all network providers work, the best signal on the park at the moment is EE, as we say, it can come & go!
We do have pay phones on-site.
Q. Do you have accommodation suitable for the less able?
Yes, a few of the premier apartments are suitable but not all of our apartments, therefore early booking is advised.
Q. What activities are available at Whitemead?
Whitemead has an impressive range of facilities including
- Heated indoor swimming pool, with separate area for children.
- A sauna, steam room and two hot tubs.
- A fully equipped gymnasium.
- Brand new for 2021, outdoor Terrace area.
- Two outdoor play areas.
- An off-peak activity programme and school holidays programmes.
- During school holidays a full entertainment programme.
Q. Is bicycle hire available?
Bike hire is available at Wye-Bikes – E-Bike And Kids Bike Hire in Wye Valley, near Gloucestershire - Delivery is available to your accommodation or pitch!
Bike hire is also available at Dean Forest Cycles which is located within the village.
The forest has a family cycle trail which leads right past the gates of Whitemead Forest Park and is about 17 miles long. People staying at the park can store their bikes on the balconies of the Log Cabins and The Bungalow. Bike hooks have been fitted to the Apartments so bikes can be locked securely.
We would advise all guests to take extra precautions when securing your bikes whilst onsite and in the local area and recommend the use of a five star D-lock when securing your bike. We would also recommend all bikes are registered on the national cycle database.
Q. Do you have a site shop?
Yes our on-site shop/off licence is open daily 8am - 8pm and can cater for all your requirements from basic groceries and newspapers, caravan and camping accessories and pet food to souvenirs and children’s toys.
You can also pre-order grocery/housekeeping hampers to be delivered to your accommodation before you arrive, for more information on hampers check out our hampers page
Hampers »
Q. Do you have internet access?
Wireless internet is available, Please follow the instructions below...
1. Go on to settings on your device
2. Wi-Fi > then select 'Whitemead Guest'
3. It will bring up a browser box, please click "Connect to Wi-Fi"
4. Done!
Q. Is Whitemead Forest Park open to non-residents?
Whitemead is open to non-residents and locals, this includes the use of our eating & drinking facilities and our activity programme. To use our Escape Leisure facilities you would be required to be either a Boundless member and pay as you go for £4.10pp or join our Escape Leisure Club. For more information on how to join Boundless please follow this link, Join Boundless today for just £28 a year!
Q. How can I get access to Boundless member rates?
Whitemead Forest Park is part of Boundless Breaks, a unique selection of UK holiday destinations owned by Boundless.
This means that, if you’re a member of Boundless, you can get up to 20% off Whitemead Forest Park bookings all year round, including at Whitemead’s Escape Leisure Club.
To save up to 20%, and get discounts on over 50 well-known brands – including Eurocamp, Holiday Extras, Brittany Ferries and several theme parks – add Boundless membership to your booking online or visit boundless.co.uk to join and find out more.
Membership costs just £28 a year and, as long as you have an affiliation to the Civil Service, Public Sector or have stayed at a Boundless Breaks property, you can enjoy all the fantastic benefits of being a member.
